Businesses Use Voice To Interact With Online Customers

Thursday, March 1, 2001

Businesses UseVoiceTo Interact With Online Customers (NAPS)—Internet Voice Services have begun to radically change the way people communicate. Already millions of consumers around the world are using their PCs to make inexpensive and even free phonecalls to sa > xs marc csi IBM i oe Owner ee mediaring.com Privileges Owner Privileges HotDeals Monitorand Seanner Specials Get a 15* Flat Panel Monitorfor Just 9599 A Savings of $250 friends and loved ones. Many con- sumershavealso picked up on the free, innovative voice products such as electronic greeting cards that include personalized voice messages, and e-mails that convey thoughts through voice rather than text. Businesses are starting to dial into the cost savings and improved customer interaction available online, as well. As Net surfers become increasingly savvy and the market becomes more competitive, businesses are searching for more ways to attract new customers, keep their attention and increase overall sales. There are a number of services that have recently hit the market which are now helping businesses achieve these goals. For example, businesses offer consumers the ability to hear pre- recorded voice descriptions of certain products and services and customers can instantly talk to a os = Buy Now| TBM Fis Pane] Monitors offer clear,brit ina sloek, Bght-veigh portable page, Ter compact enion tc enegyeftciet fete mela hem a evearional CRT monsors ina space or envegy conecious Whetheryou vast to fre space or simply wait the mos advanced monsot vecboohogy. thas monoel. E-mails that talk are getting a stampof approval from consumers. the 21* century. It allows businesses to literally speak to their audiences through a streaming audio message that is attached in a customer’s e-mail. Voice brings boring text e-mail messagestolife and adds that personal touch missing in manyof today’s direct e-mail campaigns. Not only do such services provide a fun and interactive way for businesses to alert customers about sales and promotions, but consumerscan also save time and money by accessing customer ser- customer service representative whenever they have questions or vice directly through their PCs. Businesses can even re-route expensive long distance calls from huge benefits for businesses in problems while visiting a site. traditional phone wires to the Internet for considerable cost savings, withoutsacrificing quality. One new service from MediaRing, called VoizLetter Pro, is con- sidered the e-mail newsletter for These new and inexpensive Internet Voice Services promise to reap cost savings as well as through improved customer interest and loyalty. To find out more about exciting new Internet Voice Services, busi- nesses and consumers can visit www.mediaring.com.

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